Information about the return policy of a contract regarding the shipment of one or more goods of an order. The following right is for consumers only.
Within 14 days you can withdraw from the contract without giving any reason. The withdrawal period begins from the day on which you or a third party other than the carrier and indicated by you acquires the material possession of each of the goods ordered. Your withdrawal will be considered to be within the withdrawal period as long as your notice to exercise your right to withdraw was sent before the expiration of withdrawal period.
To exercise your right to withdraw, you must inform us
with a clear statement (letter by postal service or e-mail etc.) about your decision to withdraw from this contract. You may use the attached Withdrawal Form – Sample, but it is not mandatory.
Consequences of Withdrawal
If you withdraw from the contract, we are required to return you any payments that we have received from you, including delivery charges (with the exception of any extra costs resulting from your choice of a method of delivery other than the standard delivery offered by us), promptly and within fourteen days of the date on which the notice concerning your withdrawal of the contract was received by us. We will use the same payment method for this reimbursement as you used for the original transaction unless we have made explicit agreement with you to the contrary; you will not be charged for this reimbursement. We have the right to withhold the reimbursement until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever is earlier.
Return of goods
You have to send back the goods immediately and latest within 14 days from the day on which you communicated your withdrawal to us to
You have to send back the goods to us within fourteen days from the day on which you communicated your withdrawal to us.
You are responsible for the direct costs for returning the goods.
Loss in value of the goods
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
Withdrawal Form – Sample
(complete and return this form only if you wish to withdraw from the contract and send it to us)
-I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase
of the following goods (*)/of the following services (*)
-Ordered on (*)/received on (*)
-Signature of consumer(s) (only for notification by paper copy)
(*) cross out items that do not apply.